Click and Collect/Store Pickup
Do you offer Click and Collect/Store Pickup?
Yes! We offer a free click and collect service. Our click and collect/store pickup service is available on all orders.
How does click and collect work?
Please place your order as normal through our website and click "I would like to collect my order in store". You will receive an order confirmation email and then a "Ready to Collect" email once your order has been picked and is ready to collect. Please do not attempt to collect orders until you receive this "Ready to Collect" email.
When will my order be ready to collect?
After you complete your order you will receive an order confirmation email. This does not mean your order is ready to collect. Please wait until you receive a "Ready to Collect" email. This gives us time to pick your order and make sure everything is ready before you attend to collect.
We endeavour to have orders ready for pickup within two hours of you ordering.
Store pickup is available Monday-Sunday 10am-5pm. If you need your order urgently, please give us a call on (03) 9654 5448.
Click & collect times
Purchase ordered online to collect in store can be picked up during the following days and times.
If you need your order urgently, please give us a call on (03) 9654 5448.
- Monday
- 10:00 - 17:00
- Tuesday
- 10:00 - 17:00
- Wednesday
- 10:00 - 17:00
- Thursday
- 10:00 - 17:00
- Friday
- 10:00 - 17:00
- Saturday
- 10:00 - 17:00
- Sunday
- 10:00 - 17:00
Do I need to bring anything when I collect my order?
For all pickup orders, you will need an Australian government issued photo I.D. with a home address matching that of the order, will need to be produced.
Is someone else able to collect my order?
Yes. If someone else is picking up your order, please let us know. They will still need to produce government issued photo I.D. to confirm their identity and address.
Where do I collect my order from?
You will be able to collect your order from our store located in Melbourne. The address for the store is:
Items marked "Click and Collect" only
Any order that contains an item marked "Click and Collect only" will only be available for store pickup. This includes if you have added something to your basket that could normally be posted. The entire order will need to be picked up from store.